Call Center Support

​Our call center, based in Montreal, has bilingual operators who assist claimants in both English and Quebec French.

 

Our trained specialists can reduce inquiries to counsel by addressing class member concerns, providing answers to frequently asked questions and general case information, as well as completing claim forms and facilitating other document requests.

 

Call Center Support

​Through our parent company we can provide:

900 seats
27 languages
24 hours a day
7 days a week support


Our call center enables you to:

  • Establish a dedicated toll-free number to effectively address class member inquiries
  • Track, record and report all inbound and outbound call center activity related to a specific case
  • Deliver consistent messaging with scripted responses to ensure inquiries are addressed according to case developments
  • Deploy Interactive Voice Response (IVR) systems to inform class members of important dates, distribute general case information or facilitate telephone claims filing